Prayagraj Airport's quantum jump, 18th place in the country in terms of customer satisfaction, Varanasi on top in UP

A special achievement has been registered in the name of Prayagraj Airport. Prayagraj Airport is among the top 20 airports in the country in terms of customer satisfaction. Based on the feedback taken from passengers regarding the facilities available here, Prayagraj has been ranked 18th in the list of domestic flying airports. Prior to this, Prayagraj Airport had 46th rank.

The Customer Satisfaction Index is released every six months by the Airport Authority of India. This survey is separate for airports with domestic and international flights from January to June and July to December and separate lists are issued for both. Last year, the feedback of passengers was taken in 68 airports of the country serving domestic flights. During this, the facilities available at the airport were asked.

More than 30 parameters were included in the feedback. This includes airport parking, availability of baggage courts/trolleys, waiting times in the check-in queue, efficiency of check-in staff, polite and helpful security staff, waiting times during security checks, flight information screens, terminal walk-in Took feedback from passengers about distance, restaurant and catering facilities, shopping facilities, internet access-wifi facility, washroom toilet facility etc.

On the basis of the feedback taken on the basis of all these facilities from July to December 21, Prayagraj Airport got 18th rank, whereas Prayagraj was ranked 46th in the survey conducted from January to June 21 before this. Airport Director RR Pandey has also expressed his happiness on this achievement and thanked the passengers and the employees of the airport and airlines.

8th rank for Varanasi and 50th rank for Kanpur

In the list of airports of UP except Lucknow, Varanasi airport has got 8th rank in terms of customer satisfaction. Last time also Varanasi was at 8th position. Similarly Gorakhpur also managed to save its 26th rank. In this list, Agra was given 35th rank, Kanpur 50th. Not much time has passed since the flight operations started from Bareilly Airport, due to which the Customer Satisfaction Index will be released in the list to be released next year. South India's Trichy Airport is on the first position in this list, while Gujarat's Vadodara Airport was in the first place before that, which got 29th rank this time.

Where in the last two financial years, how many passengers did the traffic

Airport Passenger  Number 2021-22  Passenger Number 2020-21

Lucknow                   3303960                     2441037

Varanasi                      1708220                1466718

gorakhpur                      602820                500744

Prayagraj                     441006                   346861

Kanpur                          175268                  63131

Bareilly                         103667                  1641

Agra                                72831                  2174

hindon                              27794                 12772

Note...Only numbers of domestic passengers are included.