State Bank Of India / The country's largest bank SBI got a shock from the Supreme Court

State Bank Of India: Recently, an important decision of the Supreme Court has come out against the State Bank of India (SBI). The Supreme Court held the bank responsible for a fraud of Rs 94,000 and ordered it to return the amount to the customer. This case is related to a man from Assam, who had bought a Louis Philippe blazer and became a victim of cyber fraud while returning it. Let us understand this whole episode in detail.

What is the story?

In the year 2021, a man from Assam bought a Louis Philippe blazer. When he did not like it, he decided to return it. But during this time the Louis Philippe website was hacked. A cybercriminal contacted the victim posing as a representative of Louis Philippe's customer care and said that it was necessary to download an app to return the blazer.

As soon as the person installed the app, the entire amount of Rs 94,000 was withdrawn from his bank account.

Victim's action

After falling prey to the fraud, the victim immediately lodged a complaint on SBI's helpline number. The bank blocked his card and account, but did not take any concrete action against the cybercrime. The man lodged an FIR at the Jalukbari police station and made three complaints to the cybercrime cell of Assam Police, but he did not get any help.

Frustrated, the victim approached the RBI banking ombudsman, the Guwahati High Court and finally the Supreme Court.

SBI's attitude

SBI shrugged off its responsibility in the matter. The bank said that since the fraud was committed through a third-party app like Google Pay, it is not responsible. The bank blamed the customer for negligence and did not even request a chargeback.

Supreme Court's decision

The Supreme Court ruled in favor of the victim. The court said that a big bank like SBI should have taken immediate action to prevent cyber fraud using its advanced technology.

The Supreme Court also said that when the victim had reported the fraud to SBI within 24 hours, the bank should have been cautious and taken necessary steps. The Supreme Court supported the decision of the Guwahati High Court and ordered SBI to return Rs 94,000.

Conclusion

This case not only underlines the need for cyber security but also raises questions on the responsibility of banks. This decision of the Supreme Court ensures that customer complaints are not taken lightly and banks have to strengthen technical measures.

This incident is also a lesson for customers to be cautious while making online transactions and avoid any unknown calls or app installations.