Shaktikanta Das / RBI governor gave good news to bank customers, knowing you will also appreciate

Shaktikanta Das: Keeping in mind the convenience of bank customers, Reserve Bank of India (RBI) Governor Shaktikanta Das asked the Ombudsman to expedite the resolution of complaints. He said that the Ombudsman and regulated entities should take early measures to identify and rectify the root causes of customer complaints.

Redressal of complaints in a fair and prompt manner

Reserve Bank of India (RBI) Governor Shaktikanta Das said in the annual conference of RBI Ombudsmen that the resolution of customer complaints by regulated entities (RE) and RBI Ombudsman should be fair and speedy.

Vigilance needed in view of new methods of fraud

He said that even as the financial landscape is evolving and changing, the fundamentals of good customer service and customer protection….transparency, fair pricing, honest dealing, responsible business conduct, protection of consumer data and privacy remain relevant, he added. Has happened. The new modus operandi of fraud requires extraordinary vigilance and preparation, he added.