Vikrant Shekhawat : Mar 24, 2022, 03:51 PM
Special | A young couple got a shock after getting the energy bill. He used gas for just one minute in the morning and got a bill of 1.9 billion pounds (Rs 19,146 crore). 22-year-old couple Sam Motram and Maddie Robertson were shocked when they saw a huge bill on their Shell Energy app. The couple claims that they have used gas for a duration of only one minute, for which a huge bill has come. When a user read this news, he said, 'If we had received such information, we would have had a heart attack!' Let us know what is the matter.Suddenly the gas bill came in thousands of croresCouples living in Harpenden, Herts, England, usually spend around £1300 per year (over 1 lakh thirty thousand) on their gas and electricity. According to the news published in 'The Sun', Sam said, 'Maddie thought I got the wrong bill, she thought I was fooling. But yes, it made us laugh too. I got a notification on my phone saying that I need to update my auto debit debit card. After that I felt a bit strange. I knew the prices were going up but I didn't think that much.This thing came to light after the couple complainedFortunately, the couple did not have that much amount, else the entire money would have been auto-deducted. When the matter escalated, Shell Energy assured them that it was a technical fault. This amount accounts for 15 per cent of the UK's total household spending on gas and electricity, £12.1 billion.Shell Energy's statement came laterA Shell Energy spokesperson said: "It was an error in our app that affected a small number of customers, and we do not expect Sam and Maddy to pay for the world's gas supply." Any customer with the same app error can be assured that it will not affect their Direct Debit payment.